"Experiencing unwieldy handoffs can be highly frustrating for customers, whether these transitions occur between Sales and Customer Success teams or even within the Customer Success teams themselves. Ineffectual handovers can lead to delays, unfulfilled expectations, and, quite frankly, undermine the trust that organizations have diligently nurtured."

"At Sendoso, we know seamless customer handoffs are critical to retention and expansion, but we had to painfully build manual and lengthly processes to manage them. We've looked at dozens of options to improve the process and nothing was purpose-built, until now!"

“Saying the same thing over and over to multiple people is no way to start a new relationship. Without handoffs, CSMs rarely access the critical information shared with sales teams, leaving customers to pick up the slack. Customers are annoyed and frustrated to explain their goals and requirements repeatedly. As a result, nailing handoff meetings is a vital way to engage customers immediately.”

"Pre to post sale customer handoffs are unanimously a critical step in ensuring optimal time to value for the customer, but somehow...they're almost never done as well as they could be. The time invested by customers and solution providers to build a relationship, scope a solution to solve a need and enter into a contractual relationship is substantial, which is why we need a better way to ensure that work is handed off seamlessly from team to team as the lifecycle of the partnership evolves."

“With a complicated, considered purchase, there’s all kinds of involved requirements, stakeholder points of view, and more than needs to be transferred from pre-sales to post-sales. It’s time consuming and even when it does get done, tons of information is lost - which leads to implementation failures and eventual churn. Nailing the handoff prevents all that.”

"Most organizations take notes and pass them from department to department in salesforce. However, almost always, context is lost in translation and these handoffs can typical fell like drop offs for the customer. Leveraging the power of Ai to capture all relevant information is priceless during an account transition."

"Handoffs.com is solving a real problem by improving communication between GTM teams and in doing so drives better customer outcomes with less friction."

"Scaling CS from $1M to $300M means a lot of building process, and nailing the customer handoff is something that was a challenge every step of the way. Handoffs.com is the piece that's been missing.”