Better Handoffs = Better Retention
It is time to unlock the valuable customer insights stuck inside your CRM, inboxes, and business software. Your customers will thank you!
It is time to unlock the valuable customer insights stuck inside your CRM, inboxes, and business software. Your customers will thank you!
Our vision is to surface the most relevant information at the right time to drive delightful interactions and positive outcomes for customers and employees
At Handoffs, our mission is to rethink the way businesses understand and improve their customer interactions. By providing a comprehensive summary of customer interactions through call and email data, we aim to empower businesses to make informed decisions about how to enhance the customer experience. Through our innovative and user-friendly platform, we hope to help businesses better understand and meet the needs of their customers, leading to increased customer satisfaction and loyalty. We are dedicated to empowering businesses to create meaningful and lasting connections with their customers, and to building a future where every customer interaction is positive and impactful.
Handoffs.com is backed by the worlds top investors, including:
Handoffs was co-founded by Nick Casale and Wandee Lee to solve the painful problems we experienced. The handoff process is broken, we built Handoffs to fix it.
The Backstory
“As a Sales leader the handoff from Sales to CS was a constant thorn in my side. About once a quarter, I'd receive the dreaded message from my Head of CS "We need to talk about our handoff process." Accounts Managers and Customer Success Managers were always asking customers to repeat themselves. Account assignments were manual and took way longer than necessary. I would get looped into prospect and customer meetings and it was a nightmare to filter through Salesforce pages, product dashboards, and call recordings to find the meaningful information. There had to be a better way… now there is!”
Nick Casale has over a decade of SaaS software sales experience, most recently closing and scaling tens of millions in ARR for category leading technology companies; Sendoso and Talkdesk. Nick graduated from Boston College.
The Backstory
“I saw the need for Handoffs from multiple angles. As a customer working with many vendors, I experienced first-hand the confusion and inefficiency of getting handed off to different points of contact within an organization, or worse yet, to no one in particular. Additionally, my teams have been responsible for helping onboard customers and the information to pass between different points of contact throughout the process was disorganized and lacking. These personal pain points made me think it was time to create a better experience for everyone involved.”
Wandee Lee spent the past 18 years in product and technology roles with a focus on technical project management, AI, and cognitive computing. Wandee graduated from University of Waterloo.
Everything we do is for our customers. We love our customers! Every employee's job is to make our customers happy.
We use Handoffs more than anyone else. We live and breathe Handoffs daily. We are our #1 customer.
We believe everyone has the will to succeed. No teammate is more important than the next. One team!
We strive as a team to create exponential value. We want to drive monumental outcomes not incremental change.
It is time to unlock the valuable customer insights stuck inside your CRM, inboxes, and business software. Your customers will thank you!
© 2023. Handoffs, Inc.
