Better Handoffs = Better Retention
It is time to unlock the valuable customer insights stuck inside your CRM, inboxes, and business software. Your customers will thank you!
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Podcasts
Check out the top podcasts in Customer Success, Account Management, and RevOps to grow your career, learn about industry trends, and hear what's new.
Hear wisdom from true SaaS champions. Stephen Cummins interviews founders of high-growth SaaS ScaleUps. Interviews are conducted face-to-face at major tech events in Dublin, Lisbon, Berlin, Hong Kong and New Orleans (no remote calls). They will examine the personal stories, learnings and insights of the world's most successful StartUp SaaS entrepreneurs.
New to the role of Account (or Client) Management? Want to learn specific tactics to help you be a better client manager? You've come to the right place. Account Management (a tactical guide to success) is the podcast for what happens after the sale.
Learn from procurement experts. Host Philip Ideson talks with thought leaders who share the trends, strategies and tactics that you can lever to elevate the role of procurement - and your career.
The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could possibly want to know about online communities.
CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
Welcome to the CRO Spotlight podcast, a weekly show featuring insights from Chief Revenue Officers, B2B Revenue Leaders and CEOs. Hosted by Warren Zenna, Founder and CEO of The CRO Collective, the show goes deep behind the scenes with the people who have been there, done that and have seen the results.
In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights. So, what's in your toolbox?
Every week Christian Jakenfelds speaks with Customer Success and SaaS leaders who are eager to take customer success to the levels we know it can reach - in whatever shape that may be.
A Customer Success Podcast series, hosted by Daniel Nathan, Head of Customer Success at Powtoon, a visual communications platform.
Creating Customer Success, presented by Daniel Cattini and Alex Truman. In this series, they interview leaders in the customer success industry to learn how to create and lead the best customer success teams.
This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.
Listen in each week as Nils Vinje helps CEOs, COOs, Chief Revenue Officers, VPs, Directors and Individuals just like you, improve the customer strategy of their businesses so that they can grow their customer revenue.
Customer Success Leader by Flatfile is your top resource for data optimization and customer onboarding efficiency.When you subscribe to this show, you'll get access to expert conversations and insider strategies. You'll learn from the successes and struggles of thought leaders in the industry, equipping you to make improvements today.
Each week they have a quick chat with a different customer success professional, delving into how they got started, their game-changing processes, tips, tricks and favorite resources.
In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe.
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
Learn the leadership practices of C-level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney's New York, and Adobe among others.
This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.
Johan Nilsson CEO & Founder of Startdeliver and Lincoln Murphy, Thought Leader & Growth Architect (Sixteen Ventures) have a simple mission: equip Customer Success Professionals with what they need to excel at Customer Success. In Impact Weekly they address common questions and issues within Customer Success with concrete tips on how to approach and solve them.
Tune in to INSIDE Inside Sales with Darryl Praill for actionable strategies and tactics from top sales experts to increase your sales development success. Darryl has unscripted conversations with the leading sales experts, from veteran sales pros to the newest rising stars.
Selling gets a bad rap, but it shouldn't. The Inside Selling Podcast is about new ways to think, behave, and talk so you can attract more of your ideal prospects.
In a world of declining customer loyalty, what can business leaders do to retain their best customers while still delivering value? In this podcast, David explores some practical tips and tactics you can implement today to dramatically change your company's sales culture.
KAM talks about strengthening relationships with your client with a focus on 4C model.
Hear wisdom from true SaaS champions. Stephen Cummins interviews founders of high-growth SaaS ScaleUps. Interviews are conducted face-to-face at major tech events in Dublin, Lisbon, Berlin, Hong Kong and New Orleans (no remote calls). They will examine the personal stories, learnings and insights of the world's most successful StartUp SaaS entrepreneurs.
The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could possibly want to know about online communities.
CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights. So, what's in your toolbox?
Every week Christian Jakenfelds speaks with Customer Success and SaaS leaders who are eager to take customer success to the levels we know it can reach - in whatever shape that may be.
A Customer Success Podcast series, hosted by Daniel Nathan, Head of Customer Success at Powtoon, a visual communications platform.
Creating Customer Success, presented by Daniel Cattini and Alex Truman. In this series, they interview leaders in the customer success industry to learn how to create and lead the best customer success teams.
Listen in each week as Nils Vinje helps CEOs, COOs, Chief Revenue Officers, VPs, Directors and Individuals just like you, improve the customer strategy of their businesses so that they can grow their customer revenue.
Customer Success Leader by Flatfile is your top resource for data optimization and customer onboarding efficiency.When you subscribe to this show, you'll get access to expert conversations and insider strategies. You'll learn from the successes and struggles of thought leaders in the industry, equipping you to make improvements today.
Each week they have a quick chat with a different customer success professional, delving into how they got started, their game-changing processes, tips, tricks and favorite resources.
In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe.
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
Learn the leadership practices of C-level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney's New York, and Adobe among others.
This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.
Johan Nilsson CEO & Founder of Startdeliver and Lincoln Murphy, Thought Leader & Growth Architect (Sixteen Ventures) have a simple mission: equip Customer Success Professionals with what they need to excel at Customer Success. In Impact Weekly they address common questions and issues within Customer Success with concrete tips on how to approach and solve them.
Lifetime Value is the podcast for Customer Success professionals where you'll hear fellow CS veterans' unvarnished views on the topics of the moment in the profession.
In each episode, we chat with SaaS entrepreneurs and experts in the field about what got them to where they are today. This includes all the doubts, fears and trade-offs you go through to double down on what you're really good at.
The Success League presents a lineup of customer success interviews, book reviews and conversations with authors, and features hosts Kristen Hayer and Russell Bourne.
Talking Customer Success was created to promote the value of customer success within the enterprise and small business.
All things Customer Success, Productivity, And Personal Development, by Hakan Ozturk.
Want to learn more about customer success? In this Customer Success podcast they invite guests from around the world to tell us about their customer success strategies and provide tactical tips you can use in your own organization to improve customer retention, increase solution adoption, increase upsell revenue, refine your renewal processes and win more advocates.
They will dive into important and relevant topics to help spread the word about customer success and help companies center their business around customers. Because when a company's customers succeed, so does the company.
Unplugged conversations with the two leading Jasons in the world of customer success and customer growth - Jason Whitehead (US) and Jason Noble (UK).
Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers.
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value.
In this podcast, Daphne Costa Lopes explores the professional journeys of her guests and learns their secrets to successful careers in technology. She also dives into the growth engines of their businesses through interesting go-to-market and Customer Success conversations.
Undoubtedly, customer success is the best business strategy of all time. And so the Unchurned podcast brings to you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. With each episode, Josh Schachter, uncovers the secrets from top leaders and innovators of companies so that you can advance your own career, the performance of your customer success team, and skyrocket customer retention.
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.
New to the role of Account (or Client) Management? Want to learn specific tactics to help you be a better client manager? You've come to the right place. Account Management (a tactical guide to success) is the podcast for what happens after the sale.
Learn from procurement experts. Host Philip Ideson talks with thought leaders who share the trends, strategies and tactics that you can lever to elevate the role of procurement - and your career.
This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.
Selling gets a bad rap, but it shouldn't. The Inside Selling Podcast is about new ways to think, behave, and talk so you can attract more of your ideal prospects.
In a world of declining customer loyalty, what can business leaders do to retain their best customers while still delivering value? In this podcast, David explores some practical tips and tactics you can implement today to dramatically change your company's sales culture.
KAM talks about strengthening relationships with your client with a focus on 4C model.
What are the best sales professionals doing to get to the top? In the Sales Success Stories podcast, Scott Ingram interviews and deconstructs world class sales performers to uncover their favorite sales books, habits, routines, strategies and tips.
Whether you're a virtual assistant, an agency owner or a client-facing account manager, we all deal with clients. Lucky for you, client management is what they do best.
The KAM Club Podcast, a new series for key account managers, hosted by Warwick Brown. Each week they discuss practical tools, tips, tactics and advice on how to build a successful career in key account management and become notable.
Welcome to the CRO Spotlight podcast, a weekly show featuring insights from Chief Revenue Officers, B2B Revenue Leaders and CEOs. Hosted by Warren Zenna, Founder and CEO of The CRO Collective, the show goes deep behind the scenes with the people who have been there, done that and have seen the results.
Tune in to INSIDE Inside Sales with Darryl Praill for actionable strategies and tactics from top sales experts to increase your sales development success. Darryl has unscripted conversations with the leading sales experts, from veteran sales pros to the newest rising stars.
A team of generalists and RevOps truth-tellers, the first in the biz to bring revenue operations to SaaS companies, and what most would call "people people." That is the plural of 'people person', in case you were confused.
B2B SaaS and Cloud founders, CEOs, and Go-To-Market operating executives share their journey as they scaled their business from $0M ARR to $100M and beyond. The guests share their insights on measurements of success, performance metrics, and benchmarks they use to guide and inform their decision-making and growth journey.
The world of operations isn’t always glamorous, but it’s the work that can make or break a company. Join Sean Lane, VP of Field Operations at Drift, every other Friday as he goes under the hood of how hypergrowth companies operate. Leave each episode with the operational tactics you need to scale growth and drive results at your company.
Every two weeks, they host authentic conversations with OpsStars at the top of their game.... to empower you to create a great buyer experience, drive growth for your organization and ultimately: succeed in your trading career.
Explore the human side of sales and business with host Tyler Lindley. Leaders in their field share a dose of inspiration through stories about life and business. Sales professionals provide tactical tips you can put into practice today.
Are you curious about the future of sales and hyper-growth companies? Join hosts Howard Brown (Founder & CEO, Revenue.io) and Alastair Woolcock (Chief Strategy Officer, Revenue.io and Gartner Alumni) and the world’s top revenue leaders to explore the critical insights, technologies, strategies and psychology behind RevOps and revenue science.
Interesting conversations on all things Sales, Marketing, and CX-related to help you along the path to Revenue Acceleration and entertain you along the way.
Revenue Innovators is a show dedicated to RevOps leaders innovating and disrupting revenue in every industry.
You have to sink or swim, and yesterday's tactics won't help you today. Join them each week as Jared interviews revenue leaders to bust some myths and share tips that will help you and your business grow.
Each week, Revenue Operations expert Rosalyn Santa Elena shines the spotlight on founders, CEO's and Revenue Leaders from hyper-growth companies and dives deep into the strategies they implement to drive growth and share their learnings through the process.
The Revenue Insights Podcast is your one stop shop to unlock a wealth of knowledge shared by the greatest minds in RevOps. Tune in every Thursday for exclusive interviews on strategy, thought-leadership and industry secrets to take your understanding of RevOps to the next level.
Sales Hacker is the leading community for modern sales professionals, and this podcast is an extension of that. When you subscribe to this show, you'll get access to the latest sales tips, tactics, and strategies from thought leaders and practitioners.
A sales tech show for sales ops, revenue ops, sales leaders, sales technologists and all sales professionals interested in sales technology.
Sara McNamara -- LeanData OpsStar of the Year, Marketo Fearless 50 Member, Drift Top Conversational Marketer, Salesforce Pardot Champion, and Senior Marketing Operations Manager at Cloudera -- talks through the hot topics in marketing and revenue operations.
It is time to unlock the valuable customer insights stuck inside your CRM, inboxes, and business software. Your customers will thank you!