Customer Centric Events & Conferences

TSIA World Interact is the premier conference for learning about and driving digital transformation. With more than 100 sessions providing attendees with data and insights that have been validated by industry experts, the conference will feature speakers and attendees from tech companies around the world. Notable companies that are members of TSIA include Informatica, Google, Cisco Systems, and Microsoft. The conference will cover a wide range of topics, including Innovation in Customer Success, Data & Analytics, Diversity Equity & Inclusion, Service Offer Management, and more. Attendees will also have the opportunity to visit the virtual InteractZone and connect with the partner ecosystem of TSIA.

CMSWire CONNECT is a premier conference on customer experience in North America, organized by the Simpler Media Group team, known for their expertise in the field for over 20 years. Attendees will have the chance to gain insight into top customer experience strategies, trends, and technologies from leading industry experts such as Scott Galloway and Ice-T. The conference is tailored for mid-to-senior level professionals in the field, and covers topics such as leadership in customer experience, optimizing the customer journey, and utilizing technology in CX efforts.

May 24 – 25, 2023 | Las Vegas September 19 – 20, 2023 | San Francisco These conferences are focused on understanding customers holistically, by effectively engaging them, converting them, and retaining them. They will teach attendees how to effectively communicate the strategic value of Customer Success to gain executive support. Attendees will learn an operation playbook to supercharge their CS team to help increase revenue.

Pulse is a major conference for professionals in customer success, product, and community. It is known as the largest conference for software’s sustainable growth and will have 72 sessions and 8 tracks in 2023. In the past 9 years, more than 25,000 attendees from 6 continents have participated. Notable past speakers include Aaron Levie of Box, Yamini Rangan of Hubspot, Nir Eyal, and Geoffrey Moore. Speaker submissions are currently being reviewed and only the best in the field are expected to present. Meanwhile, recordings from Pulse 2022 are available for viewing to keep interested individuals updated.

They have searched far and wide for new speakers who bring fresh and innovative ideas from companies that go above and beyond with their core customers. As for returning speakers, they bring only the best of the best. You will have a wide range of new speakers, new companies and new topics that will bring you ideas and tools to make informed decisions and improve relationships with your most important customers.

At the conference, attendees will gain insights into the latest CX trends and best practices, covering everything from customer acquisition to retention. They will learn about key strategies for quickly digitizing the customer experience to increase engagement, even in the context of live events. Attendees will also have the opportunity to hear from industry leaders on how they have successfully stayed ahead of the curve and maximized ROI by driving customer engagement.

To achieve success in customer retention and expansion, mastering forecasting accuracy is crucial. Without it, your company may face financial instability, inefficient resource allocation, and a reactive retention strategy. However, by mastering forecasting accuracy, you can identify and prevent risks early on, accelerate customer growth, and build confidence in your retention planning within your board and C-suite. This will give you a significant advantage over competitors since only 24% of companies currently forecast accurately, according to Gartner. Join CRO Mark Kosoglow on May 31st at 1:30 pm ET as he shares his formula for achieving 97%+ forecasting accuracy quarter over quarter. During the webinar, you'll have the opportunity to ask questions and receive a template to immediately forecast your renewals.

​Effective Strategies to Reduce Cost via Scaled Customer Success: ​In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without compromising your customer satisfaction.

The Customer Engagement Transformation Conference is a perfect platform for organizations looking to develop and refine their customer engagement strategies. With an increasing number of businesses recognizing the benefits of enhancing their customer engagement, this conference brings together 20 renowned speakers who will present on the most current topics in the field.

Discover the latest insights in the B2B SaaS industry by joining the annual webinar featuring SaaS Capital's presentation of the findings from their 12th annual B2B SaaS benchmarking survey. This survey, with over 1,500 responses, is recognized as the most comprehensive of its kind globally. During the webinar, participants will gain valuable insights into retention benchmarking data from the previous year. Additionally, an overview of the B2B SaaS market and its current economic climate will be provided, along with strategies for addressing macro-economic pressures and effectively communicating with your team, management, and board.

An excellent program for you at ISEG in Lisbon. You will learn how researchers see the future of KAM/SAM/GAM, how Lufthansa is developing KAM leadership and how you can secure the account-based growth you so desire. Do you have a great strategic key account plan? Join AKAM's technical workshop to find out exactly how to produce one and why it's so important.

The CX Ecosystem event will be an interactive gathering of high-level executives in customer experience, customer engagement, and marketing. It will be designed to be engaging, with minimal use of traditional presentations, networking opportunities, and a focus on high Net Promoter Scores (NPS). The majority of attendees are expected to be director-level professionals in customer experience. Past participants in this event include companies such as 3M, ADP, and Pfizer, among others.

The NGCX conference is a highly-attended event for top executives in charge of customer experience in America to connect, gain inspiration, and plan for the future of CX. The conference features keynote speakers from various industries, such as retail, finance, healthcare, hospitality, and B2B, and top brands like Adobe, Sephora, Sprint, Verizon, Walgreens, and Microsoft.

Join 12,500 Cloud and SaaS Founders, VCs, and Execs. Outdoors, festival style! The 9th SaaStr Annual: 3 full days, 100’s of workshops, and 1000s of Mentoring sessions— all to help you scale faster. Get ready for specific, SaaStr-style actionable advice and learnings to help grow your business from $0 to $100M ARR with less stress and more success. No commercials, no paid content, no boring panels. Every session is hand-screened and vetted to help you learn.

In September 2023, Revenue Operations Summit will make its highly anticipated debut in San Francisco. They will bring together sales enablers from the world's largest companies and most exciting startups to share their success stories, innovative ideas, experiences and challenges. The summit will be hosted at Oakland Marriott City Center, a flexible event space equipped with state-of-the-art amenities situated near downtown Oakland.

Embrace the opportunity to Learn, Connect, and Thrive alongside top-tier professionals in the field of Customer Success. If you're a Customer Success leader seeking to elevate your leadership skills, amplify your influence, and empower your team, then you should be part of BIG RYG 2023 this autumn. Embodying the spirit of the red, yellow, green (RYG) customer health framework, BIG RYG's guiding principles are simplicity, authenticity, and the courage to challenge the status quo. The content unveils fresh perspectives on the boundless potential of Customer Success, providing concrete solutions to your most pressing challenges, and delving into the essential elements of running a cutting-edge Customer Success organization. Join BIG RYG 2023 and unlock a world of knowledge, forge meaningful connections, and propel your career and team to new heights.

The Customer Service Revolution is not just an event, it is a movement that brings together professionals who are committed to creating exceptional customer service experiences and elevating their brand to be one that customers can’t live without. As America’s #1 Customer Service Conference, The Customer Service Revolution is in its 12th year and provides attendees with the inspiration and strategies they need to revolutionize their customer service. The event promotes innovation in customer service and offers attendees resources to improve their approach to customer service and drive business growth. The conference attracts hundreds of business leaders and customer service professionals and is scheduled to take place in October 2023. As of now, the speaker lineup is not yet confirmed

The 9th Digital Customer Experience Summit is an event you don’t want to miss! Attendees will learn about how to turn their customer care centers into profitable operations. They will discover techniques to monitor customer behavior on digital platforms to improve engagement. The conference will also provide insights on how AI can be utilized to gain real-time insights and drive sales. Attendees will also learn about how to align the CXO and CFO to fully realize the value of investing in digital customer experience initiatives. And rest assured, the conference will provide a safe networking environment by implementing COVID screening and protocols.

The Customer Service & Experience East 2023 event emphasizing the importance of customer-centricity in today's fast-changing business landscape. It brings together over 300 CCOs and senior leaders from influential brands to discuss strategies for delivering exceptional customer experiences. The event features 50+ speakers who will address challenges hindering seamless customer experiences and provide actionable strategies and tools for improving service efficiency and demonstrating ROI.

Multithreading, the practice of cultivating multiple connections within a single account, has gained growing significance in the realm of customer success. It plays a pivotal role in combatting customer churn and expanding a company's presence across its account portfolio. But how can customer success managers leverage multithreading in their account management and expansion efforts? Join an engaging 60-minute webinar featuring TSIA's Marc Troyan, Senior Director of Customer Success Research, and Emilia D'Anzica, Founder and Managing Partner of Growth Molecules. In this session, delve into some of the most pressing issues confronting the customer success industry today, including: the crucial role of multithreading in customer success organizations, practical steps to initiate and harness this potent skill for yourself and your team, and anticipated benefits and outcomes resulting from effective multithreading.

Explore the intersection of human experience and technology in the realm of customer experience as it becomes increasingly driven by data solutions. Discover how data and analytics are integral to the customer experience programs of the future. Learn from top-level speakers from leading brands as they present real-life case studies on the latest innovations in customer experience. The conference offers valuable insights and strategies to enhance customer engagement. Join the conference on November 28th, 2023 at The Brewery in London to gain a deeper understanding of how to deliver exceptional customer experience in a digital world.

Join CX leaders at the Wynn Las Vegas to explore the frontiers of the experience industry. Delve into the realm of scaling personalization to unprecedented levels and envision fresh methods of engaging with your customers. Listen to tech visionaries who are reshaping customer interactions through the power of AI, machine learning, and predictive analytics. The event offers hands-on problem-solving opportunities and mentorship from some of the world's leading brands. Discover a wide array of topics that are pertinent to you and your organization, ranging from product training and customer experience sessions to tailor-made tracks designed for employee experience and contact center leaders.

Are you the CX visionary who's actively pioneering and exploring innovative strategies and technologies amidst declining customer satisfaction rates? Are you the CX advocate ensuring that customers remain the central driving force within your organization? Are you the CX steward responsible for gauging the pulse of your organization's customer experience? If these descriptions resonate with you, then your search ends here! The CX USA Exchange is your platform to redefine the landscape of customer excellence and explore ways to bridge the divide between the current state of customer experience and the aspirational CX paradise of tomorrow.

Seeking fresh and innovative avenues to elevate your RevOps function? Come to New York for two immersive days of RevOps insights. Learn from top experts who've conquered role challenges and gain new relationships and ideas to impress your boss with a blend of presentations, panels, workshops, and roundtables.

CX teams face growing pressure to foster loyalty and customer retention while also driving customer-obsessed business outcomes. The secret to success lies in constructing a customer-obsessed growth engine that links CX to corporate objectives through unified customer-centric teams. Join CX North America, June 17-20, 2024, to witness this in action. Discover how to amplify the CX function, infuse customer insights throughout the ecosystem, and deliver tangible results. Fast-track your CX expertise in three days with over 100 sessions led by 60+ experts. Learn how CX, digital, and marketing leaders can collaborate to adapt to shifting customer and market dynamics, consistently delivering business value. Accelerate your commitment to customer obsession. Gain insights on transforming CX into a center of excellence, guiding CX champions across marketing, digital, technology, and CX units. Leave with customer-centric strategies that distinguish your business, cultivating loyalty and driving growth. Lead CX with confidence: Receive analyst guidance on using customer obsession to navigate economic and social uncertainties. Boost brand growth: Craft a CX strategy for immediate and long-term customer growth and profitability. Reimagine the traditional customer lifecycle: Attract and retain customers through swift, reliable, and cost-effective service. Maximize growth ROI: Explore strategies for dynamic customer growth while optimizing resources. Enhance CX talent excellence: Learn to combat CX burnout and sustain excellence with your top performers.

The 13th Annual CX Strategies Summit is back in Toronto for 2024, featuring a lineup of distinguished CX experts representing some of the most coveted companies. Topics include: unleash the potential of conversational AI to drive predictable revenue growth, embrace contactless CX as an essential element for ensuring your business's survival, facilitate multi-channel customer interactions to deliver a seamless experience, implement a customer data platform (CDP) to elevate your day-to-day operations, attain the optimal blend of customer-centric focus and consensus-building for a positive business impact, depart with invaluable insights from over 40 senior CX executives, secure your ticket to join the ranks of the world's most customer-centric organizations, including TELUS, Staples, Google, Bombardier, Canadian Tire, Tinder, Canadian Olympic Committee, The Source, Virgin Voyages, Universal Music Canada, Gensler, and many more! This year's edition will be an in-person event, featuring roundtable discussions, curated breakout sessions for learning, and opportunities for face-to-face networking. Additionally, the conference will be streamed virtually, expanding its reach and fostering greater engagement.

Connections, the essential gathering for cultivating customer affection, is returning to Chicago and Salesforce+ from May 22-23, 2024. Brace yourself for two extraordinary days dedicated to marketing, commerce, and pioneering customer-centric concepts. Don't miss out!