.jpg)
The Rise of Customer Success Thought Leaders
Customer success has come a long way in a relatively short period of time. Just a few years ago, companies often neglected customer success, with only a small percentage focusing on it from the outset. However, as the importance of customer success became evident, more companies began to prioritize it. Today, customer success is a key function in leading software companies that strive to stay ahead of the curve.
The Thought Leaders Shaping Customer Success
Peter Armaly: Leading the Way in Customer Success Enablement
Peter Armaly is a visionary customer success leader who has made significant contributions to the industry. Currently serving as the Vice President of Customer Success Enablement and Thought Leadership at Oracle, Peter has extensive experience in working with wide-ranging clients of both SaaS and on-premise engagement models. He is known for developing programs that improve the skills of customer success managers and drive customer success thought leadership.
Jay Nathan: Empowering CS Leaders through Community Building
Jay Nathan is a customer success leader who has made a name for himself through his community-building efforts. As the Co-Founder of Gain Grow Retain and the Chief Customer Officer at Higher Logic, Jay has created a platform for CS leaders to share their work, collaborate, and grow their careers. He is also the host of a popular podcast where he engages in insightful conversations with industry leaders.
Irit Eizips: Redefining Customer Success Methodologies
Irit Eizips is a customer success strategist known for her ability to balance strategic thought leadership with hands-on tactical management. As the Chief Customer Officer and CEO at CSM Practice, Irit has played a significant role in shaping customer success methodologies and best practices. She is a member of the Forbes Coaches Council and hosts the CS Makeover Show, where she simplifies customer success for the CS community.
Kristi Faltorusso: Scaling and Transforming Customer Success Organizations
Kristi Faltorusso is a customer success executive with a track record of building, scaling, and transforming customer success organizations at hyper-growth B2B SaaS companies. As the Vice President of Customer Success at ClientSuccess, Kristi has led customer success and experience teams, helping companies redefine customer success and deliver successful outcomes to customers. She is also the founder of Keeping CS Simple, where she provides resources for CS professionals.
Sue Nabeth Moore: Driving Win-Win Outcomes through Customer Success
Sue Nabeth Moore is a customer success leader, evangelist, coach, advisor, and speaker. As the founder of Success Track Enterprise and co-founder of Success Chain, Sue helps companies and customers collaborate to drive win-win outcomes. She is passionate about evolving customer success to help customers progress and has been recognized for her strong customer success professionalism and excellent interpersonal skills.
Nils Vinje: Maximizing Business Value through Customer Success
Nils Vinje is a customer success executive, author, speaker, and consultant known for his expertise in maximizing business value through customer success. He is the founder of Glide Consulting, where he helps companies build a customer success function and customer strategy for predictable control over the customer lifecycle and experience. Nils is also the host of a popular customer success podcast, where he shares valuable insights with the CS community.
Andrew Marks: Empowering Clients to Succeed with Their Customers
Andrew Marks is a leader in the customer success domain, dedicated to creating lasting value for clients by empowering them to succeed with their customers. As the co-founder, COO, and CPO of SuccessHACKER, Andrew teaches, coaches, and offers strategic consulting to help clients see long-term, lasting value through customer success. With over 25 years of experience, he has worked with aspiring CS practitioners and established executives alike.
Mikael Blaisdell: Designing Effective Customer Success Resources
Mikael Blaisdell is an experienced customer success consultant who has been supporting companies in designing, building, and assessing effective customer success resources for over 40 years. As the executive director of Mikael Blaisdell & Associates Inc., he has helped worldwide companies optimize their customer success strategies. Mikael's perspective on customer success has been highly valued by the CS community, and he actively contributes to non-profit initiatives.
Jeanne Bliss: Driving Customer-Driven Growth through CX
Jeanne Bliss is a renowned customer experience leader who helps companies achieve customer-driven growth. As the founder and CEO of Customer Bliss, Jeanne guides companies in becoming the best version of themselves through their behaviors and actions. She has coached over 20,000 leaders and delivered transformative keynotes globally. Jeanne is also the co-founder of the Customer Experience Professionals Association.
Allison Pickens: Promoting Growth through Customer Success
Allison Pickens is a globally acclaimed growth expert, thought leader, coach, and multi-time board director. She has been recognized as one of the top women in SaaS and has made significant contributions to the industry. In her former role as the COO of Gainsight, Allison helped scale the company to become a market-leading organization. She continues to share her insights and contribute to the growth of customer success.
Emilia D'Anzica: Building Scalable Customer Success Programs
Emilia D'Anzica is a customer success strategist, advisor, speaker, and author. As the founder of GrowthMolecules, Emilia helps companies build scalable customer success programs and individuals grow their careers. She is a member of the Forbes Coaches Council and hosts the CS Makeover Show, where she simplifies customer success for the CS community. Emilia has received numerous accolades for her inspiring work in the CS space.
Matt Myszkowski: Driving Best-in-Class Customer Success
Matt Myszkowski is an accomplished and award-winning customer success leader and strategist. He is the founder of CustomerSuccessMatters and the VP of Customer Experience, EMEIA at Cision. Matt is passionate about delivering value to businesses through customer success and has achieved best-in-class net revenue retention rates. He continues to drive customer success and help businesses build long-lasting relationships with their customers.
Aaron Thompson: Helping Businesses Grow and Scale through CS
Aaron Thompson is a seasoned professional with 20 years of experience in the software industry. He has dedicated his career to helping customers reach success through their version of it. In his current roles as the Chief Revenue Officer at SuccessHACKER, the Founder and CEO of Portland Customer Success, and the Co-Founder of RevDev.io, Aaron helps businesses grow and scale through customer success.
Kristen Hayer: Consulting, Training, and Coaching CS Teams
Kristen Hayer is a customer success consultant with 20 years of experience in CS, sales, and marketing. She is the founder of The Success League, where she focuses on consulting, training, and coaching CS teams to drive renewal, expansion revenue, and referral-worthy customer experiences. Kristen is also a host of two podcasts, "Transforming Experiences" and "Reading for Success," where she shares valuable insights with the CS community.
Rav Dhaliwal: Driving User Adoption and Business Value
Rav Dhaliwal is an investor and former customer success executive who has helped some of the world's largest organizations drive user adoption and business value. Currently serving as an investor and venture partner at Crane Venture Partners, Rav helps grow the next generation of European software champions. With over 20 years of experience, Rav shares his deep knowledge and insights with the CS community.
Andreas Knoefel: Designing and Redefining Customer Success
Andreas Knoefel is a recognized customer success influencer known for consistently achieving best-in-class net revenue retention rates. He helps companies build and maintain long-lasting relationships with their customers through his strategic advisory work at CSTuners and his role as the CCO at Eloquent Cloud. Andreas has extensive experience in building, designing, and redefining customer success for multiple companies.
Bill Cushard: Promoting Growth through Customer Education
Bill Cushard is an executive director and the global head of the future of work and customer education practices at Service Rocket. He is passionate about promoting company and team growth through customer growth. Bill is also a board member of the Customer Success Leadership Network and the co-founder and host of "Helping Sales Radio," the longest-running customer success podcast.
Jason Noble: Thought Leader in Customer Success and SaaS
Jason Noble is a recognized thought leader in the customer success and SaaS industry. With experience working with hyper-growth startups and global companies like Sony, Jason brings a wealth of knowledge to the table. Currently serving as the VP of Global Customer Success at Vinli Inc., he actively engages in discussing innovative ideas for customer success through his podcast, "The Jasons Take On..."
